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General Support Information

How to request more space

To increase the quota of your share, please email research-computing@uiowa.edu .
Service: 
Large Scale Storage (LSS)
Article number: 
118766
Last updated: 
May 26, 2020

How to request additional space

Additional space may be purchased at the standard rate of $270 per TB per year by emailing its-rdss-help@uiowa.edu . Please include the name of the RDSS volume, how many additional TBs of space you would like, and the MFK to be charged.
Service: 
Research Data Storage Service (RDSS)
Article number: 
118626
Last updated: 
April 24, 2020

Closed Captioning in Microsoft Teams

Please note: Live captions are a preview feature in Microsoft Teams, and they're only available in English (US) and on the Teams desktop and mobile apps for now. To enable Closed Captioning in Microsoft Teams: Join a Teams meeting or a group call (...
Service: 
Microsoft Teams
Article number: 
118491
Last updated: 
April 9, 2020

OneDrive Request Files

OneDrive for Business has a new feature called "Request Files". This feature works like a "drop site" for files you need to get from others. To use it: Login to office365.uiowa.edu with your HawkID and HawkID password. Create a new folder. Right...
Service: 
OneDrive for Business
Article number: 
118446
Last updated: 
May 14, 2020

Adobe CLP License Information

Information/Order Form Instructions after you purchase an Adobe CLP license via the ITS Campus Software Office. Your order has been placed. Adobe portal information will be sent to the email provided. It can take 1-2 weeks to get the licenses into...
Article number: 
118421
Last updated: 
April 7, 2020

Comparison of Video Conferencing Options

When to use Microsoft Teams, Zoom, and Skype for Business Product Overview: Microsoft Teams is your online chat-based hub for teamwork integrated with your Office 365 email account. It is an app that helps you and your team have real-time...
Service: 
Video Conferencing
Article number: 
118416
Last updated: 
February 15, 2023

Using the Skype for Business Web Scheduler

Please note, the following instructions are intended for non-UI Healthcare employee s. Healthcare employees should navigate to https://mail.healthcare.uiowa.edu and click on the Unified Communication tab to access the UI Healthcare Web Scheduler...
Service: 
Microsoft Skype for Business
Article number: 
118361
Last updated: 
June 21, 2022

Share a LinkedIn Learning course or video direct link

This article provides instructions on how to get a link to a LinkedIn Learning course or individual video that you can share in an email, on a webpage, or in an ICON course site. Get a link for a LinkedIn Learning course or video Log in to LinkedIn...
Service: 
Online Training Videos (LinkedIn Learning)
Article number: 
118331
Last updated: 
March 24, 2020

Outdoor and Drive-Up WiFi Locations

In response to COVID-19-related campus closures, outdoor and drive-up wireless service lets students, faculty, and staff access high-speed internet without entering campus buildings. University of Iowa Outdoor WiFi Locations The UI Wireless (eduroam...
Service: 
UI Wireless - eduroam
Article number: 
118316
Last updated: 
August 13, 2021

Faculty Members: What are some ways that I can benefit from using Microsoft Teams?

The following links provide information, suggestions, and examples of how Microsoft Teams is used by faculty for group-based projects, coursework and clubs/organizations to communicate, collaborate, meet online, assign tasks, and integrate project...
Service: 
Microsoft Teams
Article number: 
118311
Last updated: 
September 17, 2021
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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