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General Support Information

University of Iowa closed captioning guide for public-facing content

Review the Office of Strategic Communications' webpage for the University of Iowa closed captioning guide for public-facing content .
Service: 
A/V Design & Installation
Article number: 
116736
Last updated: 
October 23, 2020

How to add a Task to an Existing Project

1. Go to the Projects tab - if it's not there, go to the menu icon and click Projects 2. Search for the project 3. Expand the project so you see the menu items below 4. Click on Plans in the left navigation 5. Click the plan title to open the plan 6...
Service: 
TeamDynamix
Article number: 
116701
Last updated: 
December 13, 2022

How to Remove a Resource from a Project

Go to the Projects/Workspaces tab. Note: If you don't have this, go to the application menu on the left (see image below) and click on Projects/Workspaces - this will add it as a tab in TD. Find the project in the left-navigation listing Expand the...
Service: 
Project Management Office
Article number: 
116321
Last updated: 
August 29, 2019

How to obtain ArcGIS

All ESRI software is Windows only, except for ArcGIS Online, which runs in the cloud. Mac Users please see the Virtual Desktop section below. ArcGIS Pro: All users are required to be licensed. Find licensing information . If you are licensed and...
Service: 
ArcGIS
Article number: 
116291
Last updated: 
April 11, 2022

Transfer Calls with Skype for Business (Windows)

With Skype for Business you can easily transfer calls to other users or to their voicemail. The following section reviews all options for transferring calls.
Service: 
Microsoft Skype for Business
Article number: 
116266
Last updated: 
August 26, 2020

OneIT TeamDynamix Account Request

For OneIT members please fill out the TeamDynamix Account Request Form to start the process. If you are an ITS member, you're account will automatically be created.
Service: 
TeamDynamix
Article number: 
116261
Last updated: 
August 15, 2019

How to Edit Your TeamDynamix Desktop

1. Click the Desktop tab 2. Click Edit Desktop and a new window will open 3. In the Available Content pane you will be able to click on various categories that will open sub categories 4. Click on the blue four headed arrow and choose to move it to...
Service: 
TeamDynamix
Article number: 
116231
Last updated: 
November 30, 2022

Voicemail for Skype for Business (Windows and Mac)

Microsoft Voicemail is a service available for Skype for Business enterprise voice (telephone) users. Voicemail messages are delivered to your Outlook inbox and include an audio file with the contents of the message as well as a text transcription...
Service: 
Microsoft Skype for Business
Article number: 
116221
Last updated: 
January 13, 2023

Why Can't I Add a Project/Task to My Time Card?

If you’re in My Assignments trying to add a task to your timecard to track time and don’t see it, you’re not on a task under that project and you may not be on the project. Please email IT-PMO@uiowa.edu for assistance
Service: 
TeamDynamix
Article number: 
116211
Last updated: 
August 14, 2019

How to Submit a Project Request

Go to the New Project Request Site and click on Request Service Fill out the form and click Save Click Review and Submit Review General Tab and click Mark Complete Click on Files Add any files you think would be useful in the evaluation of the...
Service: 
TeamDynamix
Article number: 
116206
Last updated: 
November 4, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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