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General Support Information

Authentication Methods for Accessing Your Microsoft 365 Account

On October 1, 2022 Microsoft will begin disabling Basic Authenticate site wide. June 23, 2022 -- ITS will begin to disable Basic Authentication for users (in batches) in order to switch fully to Modern Authentication in August, 2022. Effective...
Service: 
Microsoft 365
Article number: 
118056
Last updated: 
September 19, 2023

Working Remotely

Campus Coronavirus Updates See the University of Iowa coronavirus website for the latest information about COVID-19 and the university’s response. Working Off-Campus Most UI resources are easily accessible with an internet connection, but others...
Service: 
Accessing Work Resources from Off Campus
Article number: 
118001
Last updated: 
June 17, 2020

How to modify your hosts file

NOTE : You will need administrative access on your local computer to make the changes below. If you don't have administrative access, please work with your departmental IT support personnel to make the changes. Modifying your hosts file on Windows...
Service: 
LAMP
Article number: 
117861
Last updated: 
February 19, 2020

What is the difference between a Team and a Channel?

Teams Teams are collections of people, content, and tools that center around different projects and jobs within an organization. In Teams, team members can have conversations and share files, notes etc. all in one place. Teams are made up of...
Service: 
Microsoft Teams
Article number: 
117346
Last updated: 
December 19, 2019

How do I add members to my Team?

The following instructions are for adding members to your team who are already a part of the UI community (faculty, staff or students). If you would like to add a non-UI person to your team, please see the next section (" To add guests from outside...
Service: 
Microsoft Teams
Article number: 
117311
Last updated: 
December 19, 2019

Students: What are some ways that I can benefit from using Microsoft Teams?

The following links provide information, suggestions and examples of how Microsoft Teams is used by students for group-based projects, coursework and clubs/organizations to communicate, collaborate, meet online, assign tasks, and integrate project...
Service: 
Microsoft Teams
Article number: 
117281
Last updated: 
April 26, 2022

University of Iowa closed captioning guide for public-facing content

Review the Office of Strategic Communications' webpage for the University of Iowa closed captioning guide for public-facing content .
Service: 
A/V Design & Installation
Article number: 
116736
Last updated: 
October 23, 2020

How to add a Task to an Existing Project

1. Go to the Projects tab - if it's not there, go to the menu icon and click Projects 2. Search for the project 3. Expand the project so you see the menu items below 4. Click on Plans in the left navigation 5. Click the plan title to open the plan 6...
Service: 
TeamDynamix
Article number: 
116701
Last updated: 
December 13, 2022

How to Remove a Resource from a Project

Go to the Projects/Workspaces tab. Note: If you don't have this, go to the application menu on the left (see image below) and click on Projects/Workspaces - this will add it as a tab in TD. Find the project in the left-navigation listing Expand the...
Service: 
Project Management Office
Article number: 
116321
Last updated: 
August 29, 2019

How to obtain ArcGIS

All ESRI software is Windows only, except for ArcGIS Online, which runs in the cloud. Mac Users please see the Virtual Desktop section below. ArcGIS Pro: All users are required to be licensed. Find licensing information . If you are licensed and...
Service: 
ArcGIS
Article number: 
116291
Last updated: 
April 11, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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