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General Support Information

Adobe CLP License Information

Information/Order Form Instructions after you purchase an Adobe CLP license via the ITS Campus Software Office. Your order has been placed. Adobe portal information will be sent to the email provided. It can take 1-2 weeks to get the licenses into...
Article number: 
118421
Last updated: 
April 7, 2020

Comparison of Video Conferencing Options

When to use Microsoft Teams, Zoom, and Skype for Business Product Overview: Microsoft Teams is your online chat-based hub for teamwork integrated with your Office 365 email account. It is an app that helps you and your team have real-time...
Service: 
Video Conferencing
Article number: 
118416
Last updated: 
February 15, 2023

Using the Skype for Business Web Scheduler

Please note, the following instructions are intended for non-UI Healthcare employee s. Healthcare employees should navigate to https://mail.healthcare.uiowa.edu and click on the Unified Communication tab to access the UI Healthcare Web Scheduler...
Service: 
Microsoft Skype for Business
Article number: 
118361
Last updated: 
June 21, 2022

Share a LinkedIn Learning course or video direct link

This article provides instructions on how to get a link to a LinkedIn Learning course or individual video that you can share in an email, on a webpage, or in an ICON course site. Get a link for a LinkedIn Learning course or video Log in to LinkedIn...
Service: 
Online Training Videos (LinkedIn Learning)
Article number: 
118331
Last updated: 
March 24, 2020

Outdoor and Drive-Up WiFi Locations

In response to COVID-19-related campus closures, outdoor and drive-up wireless service lets students, faculty, and staff access high-speed internet without entering campus buildings. University of Iowa Outdoor WiFi Locations The UI Wireless (eduroam...
Service: 
UI Wireless - eduroam
Article number: 
118316
Last updated: 
August 13, 2021

Faculty Members: What are some ways that I can benefit from using Microsoft Teams?

The following links provide information, suggestions, and examples of how Microsoft Teams is used by faculty for group-based projects, coursework and clubs/organizations to communicate, collaborate, meet online, assign tasks, and integrate project...
Service: 
Microsoft Teams
Article number: 
118311
Last updated: 
September 17, 2021

How to Create a Hotspot From Your Mobile Device

Follow the below guides to activate a wireless hotspot on your mobile device. Note : This service is not available on all mobile devices or plans and is only available for cellular-enabled devices. Please contact your cellular service provider to...
Service: 
Mobile Devices
Article number: 
118306
Last updated: 
May 20, 2022

Resources available to those who do not have internet at home

Drive-up WiFi locations Drive-up wireless service will be available to allow students, faculty, and staff who need high-speed internet to access it without having to enter buildings. Drive-up access is currently available at Hancher South Lot (Lot...
Article number: 
118201
Last updated: 
July 22, 2021

Online Meeting Etiquette

Follow these meeting etiquette tips to make your online meetings more productive and enjoyable for all participants. Prepare for the meeting Before the meeting: Ensure all meeting participants have the meeting invitation link and materials in...
Service: 
Video Conferencing
Article number: 
118196
Last updated: 
September 27, 2022

Basic Telephone Activities with Skype for Business (Mac)

The information below is intended for the Mac user and contains step-by-step instructions for all essential Skype for Business telephone activities.
Service: 
Microsoft Skype for Business
Article number: 
118171
Last updated: 
August 25, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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