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General Support Information

Resources available to those who do not have internet at home

Drive-up WiFi locations Drive-up wireless service will be available to allow students, faculty, and staff who need high-speed internet to access it without having to enter buildings. Drive-up access is currently available at Hancher South Lot (Lot...
Article number: 
118201
Last updated: 
July 22, 2021

Online Meeting Etiquette

Follow these meeting etiquette tips to make your online meetings more productive and enjoyable for all participants. Prepare for the meeting Before the meeting: Ensure all meeting participants have the meeting invitation link and materials in...
Service: 
Video Conferencing
Article number: 
118196
Last updated: 
September 27, 2022

Basic Telephone Activities with Skype for Business (Mac)

The information below is intended for the Mac user and contains step-by-step instructions for all essential Skype for Business telephone activities.
Service: 
Microsoft Skype for Business
Article number: 
118171
Last updated: 
August 25, 2020

Authentication Methods for Accessing Your Office 365 Account

On October 1, 2022 Microsoft will begin disabling Basic Authenticate site wide. June 23, 2022 -- ITS will begin to disable Basic Authentication for users (in batches) in order to switch fully to Modern Authentication in August, 2022. Effective...
Service: 
Office 365
Article number: 
118056
Last updated: 
October 12, 2022

Working Remotely

Campus Coronavirus Updates See the University of Iowa coronavirus website for the latest information about COVID-19 and the university’s response. Working Off-Campus Most UI resources are easily accessible with an internet connection, but others...
Service: 
Accessing Work Resources from Off Campus
Article number: 
118001
Last updated: 
June 17, 2020

How to modify your hosts file

NOTE : You will need administrative access on your local computer to make the changes below. If you don't have administrative access, please work with your departmental IT support personnel to make the changes. Modifying your hosts file on Windows...
Service: 
LAMP
Article number: 
117861
Last updated: 
February 19, 2020

What is the difference between a Team and a Channel?

Teams Teams are collections of people, content, and tools that center around different projects and jobs within an organization. In Teams, team members can have conversations and share files, notes etc. all in one place. Teams are made up of...
Service: 
Microsoft Teams
Article number: 
117346
Last updated: 
December 19, 2019

How do I add members to my Team?

The following instructions are for adding members to your team who are already a part of the UI community (faculty, staff or students). If you would like to add a non-UI person to your team, please see the next section (" To add guests from outside...
Service: 
Microsoft Teams
Article number: 
117311
Last updated: 
December 19, 2019

Students: What are some ways that I can benefit from using Microsoft Teams?

The following links provide information, suggestions and examples of how Microsoft Teams is used by students for group-based projects, coursework and clubs/organizations to communicate, collaborate, meet online, assign tasks, and integrate project...
Service: 
Microsoft Teams
Article number: 
117281
Last updated: 
April 26, 2022

University of Iowa closed captioning guide for public-facing content

Review the Office of Strategic Communications' webpage for the University of Iowa closed captioning guide for public-facing content .
Service: 
A/V Design & Installation
Article number: 
116736
Last updated: 
October 23, 2020
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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