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General Support Information

Local Internet Service Providers in the Iowa City Area

This page contains a list of Internet Service Providers (ISPs) for Iowa City and the surrounding areas. NOTE: ITS makes no recommendation concerning the Internet Service Providers listed below. ABC Solutions AT&T CenturyLink ​ DIRECTV DISH...
Article number: 
140
Last updated: 
October 17, 2022

SAS Error in Virtual Desktop: Library SASUSER does not exist

When attempting to access SAS through Virtual Desktop , you see the following error message: ERROR: Library SASUSER does not exist. NOTE: Unable to initialize the options subsystem. ERROR: (SASXKINI): PHASE 3 KERNEL INITIALIZATION FAILED. UNABLE TO...
Article number: 
236
Last updated: 
April 28, 2022

Software Support Service Drop-off Instructions

The general process for bringing your computer to the ITS Help Desk for software repair or troubleshooting is as follows. Please note this service is only available to enrolled students at the university. Call the ITS Help Desk at (319-384-HELP) or...
Service: 
Walk-in Software Support and Troubleshooting
Article number: 
300
Last updated: 
October 8, 2021

Mobile Device Security Best Practices

Overview Handheld devices such as iOS and Android devices are wildly popular – so popular that it’s easy to forget these devices are actually powerful mini-computers containing large amounts of personal information. It’s important to secure your...
Service: 
Mobile Devices
Article number: 
281
Last updated: 
September 24, 2021

ITS Help Desk Data Backup Policy

Note: This service is only available to enrolled students at the university. In some instances, such as certain virus infections, the only software repair option available for your computer may be to reformat the hard drive. Reformatting the hard...
Service: 
Walk-in Software Support and Troubleshooting
Article number: 
301
Last updated: 
September 21, 2021

Getting Started with Mobile Encryption

University of Iowa Faculty/Staff Note: You are strongly encouraged to work with your local IT support to implement full disk encryption for your portable device. What Encryption Service will be used? The answer to this question will depend upon your...
Service: 
Encryption
Article number: 
234
Last updated: 
September 15, 2021

What federation is the University of Iowa a member of?

The University of Iowa is a member of the InCommon federation, a national educational federation and service of the Internet2 consortium. Many academic, research, government, and commercial organizations are members of the InCommon federation. More...
Service: 
Shibboleth
Article number: 
54
Last updated: 
June 19, 2020

Adding a Windows Workstation to the Iowa Domain

Note: Adding a workstation to the Iowa Domain requires elevated privileges. Please see your local IT Admin before proceeding. Check Computer Name It is highly recommended that you select a naming convention that uniquely identifies your workstation...
Service: 
Active Directory
Article number: 
166
Last updated: 
March 13, 2020

How do I log in to a protected resource using Shibboleth?

Usually when you try to access a Shibboleth-protected website that is outside the University, you will be directed to a "Where are You From" or "WAYF" page. This page will ask you to pick your institution (and sometimes federation), and then...
Service: 
Shibboleth
Article number: 
58
Last updated: 
May 19, 2016

What is Shibboleth?

Shibboleth is software that allows you to securely sign on to protected web resources at the University or at other institutions that agree to operate under a common set of guidelines in a "federation." Shibboleth exchanges only the data necessary...
Service: 
Shibboleth
Article number: 
51
Last updated: 
May 19, 2016
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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