Current Status

Start: 
Wednesday, July 24, 2024 - 2:00pm
Description

For UI-managed devices:

Computers running macOS Sonoma 14.5 do not properly create the local Keychain database when a user logs into the computer for the first time using their HawkID credentials. The user may see a message similar to "A keychain could not be found store "login"". Various applications that depend on the Keychain to store cryptographic information (Adobe, Microsoft, Safari) will encounter problems.

Shared computers in classrooms and common areas will be the devices most affected by this issue. Local accounts on the computer, created through Users and Groups in System Settings, are not affected.

Workaround: Log out and log back in. The Keychain will be properly created during the subsequent login.

This problem will be fixed in a future release of macOS Sonoma.

Services
Last updated: 
Wednesday, July 24, 2024 - 2:17pm

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Saturday, July 27, 2024 - 7:00am
End: 
Saturday, July 27, 2024 - 9:00am
Description

High Security ITS managed SQL Server systems will be impacted by July 2024 Infrastructure Day work. Expect brief outages of some services running on or utilizing SQL Server databases, SQL Server Integration Services (SSIS), and SQL Server Reporting Services (SSRS).

Disruptions are estimated to last 5 minutes; however, some may extend longer. Existing or new connections to the database may fail as part of this work, ex. an active SQL job may fail and may require review/restart. It is recommended that you review your services for any errors or reschedule processes to avoid this window.

If you are unsure if your database services will be impacted, please contact the SQL Server DBA team at ITS-SQL-Help@uiowa.edu

Last updated: 
Friday, July 19, 2024 - 10:57am
Start: 
Saturday, July 27, 2024 - 7:00am
End: 
Saturday, July 27, 2024 - 9:00am
Description

Oracle servers will be impacted with the July Infrastructure Day work by EI. All Oracle databases are likely to be impacted due to dependencies. Expect intermittent communication loss for services running on or utilizing the following Oracle servers: FPROD-DB, HOAGIE, HPROD-DB, POPO, ZWIEBACK and BARLEY, CREPE, FDEV-DB, HDEV-DB.

Additional services utilizing any of the Oracle databases may be impacted as well. Disruptions are estimated to last 5 minutes but there may be multiple disruptions. 

Existing or new connections to the database may fail, such as a running SQL job that may need to be restarted. We recommend suspending jobs during the outage. Please review your services for any errors or reschedule processes to avoid this window.

Fprod-db – FGRANT, FSYS, WIRESPRD, eproprod, grcprod

Hoagie – HOSPHRP, cdtaprod, filesprd, itconnp, vaultprd, wrkflowp

Hprod-db – HPROD, budgprod, imfoprod

Popo – commprod, mauiprod, uachprod, unitimep

Zwieback – dentprod

Barley – commtest, mauibase, mauitest, uachnext, uachtest, unitimet

Crepe – mauiods, mauisnap

Fdev-db – fcpy1, fcpy3, fcpy4, fdvl, fgntdev, fgnttst2, fgnttst3, fgnttst4, fgrntst, wiresdev, wirestst, eprodev, eprotst1, eprotst2, eprotst3, eprotst4, grcdev, grctest, grctst

Hdev-db – hcpy, hdly, hdmo92, hdvl2, hrnew, hstg, htst, budgtst, imfodev, imfotest

Last updated: 
Monday, July 22, 2024 - 9:28am
Start: 
Saturday, July 27, 2024 - 7:00am
End: 
Saturday, July 27, 2024 - 9:00am
Description

The Passwordstate vault sites will be impacted by July Infrastructure Day work this coming Saturday. The outages are expected to be less than five minutes but could be longer.

The impacted sites are the following:

If you will need a password(s) stored in Passwordstate for the Infrastructure Day work and/or during the two hour maintenance window, please fetch those before 5:00am CDT.

Any questions and/or concerns on this event can be directed to the ITS-EI-SAS group (ITS-EI-SAS@iowa.uiowa.edu).

Services
Last updated: 
Tuesday, July 23, 2024 - 11:13am
Start: 
Tuesday, July 30, 2024 - 6:30am
End: 
Tuesday, July 30, 2024 - 7:00am
Description

A network maintenance window is scheduled to replace fiber feeding internet services to the building. Wired and wireless services from this building to the campus network will be unavailable during this maintenance.

Buildings
Jessup Hall
Last updated: 
Tuesday, July 23, 2024 - 11:16am
Start: 
Friday, August 2, 2024 - 9:15pm
End: 
Saturday, August 3, 2024 - 8:00am
Description

The HR System will be upgraded to the latest version.

Employee Self Service (including the Performance Review Tool), Jobs @UIowa, Compliance and Qualifications, Time & Attendance, and the HR System will be unavailable during this time.

Last updated: 
Friday, July 26, 2024 - 2:45pm

Service Announcements

Start: 
Thursday, July 18, 2024 - 9:00am
End: 
Friday, August 2, 2024 - 9:00am
Description

Beginning August 1, 2024, a new University of Iowa mobile app will be available in mobile app stores. One of the primary features of the app is a direct connection to MyUI, which allows students to use the platform within the app without having to log in with their HawkID and password each time. The app also connects students to resources and allows them to pay their U-bill, schedule appointments, and find their way around campus all from their smartphone.

The HawkTools app will be deprecated and no longer supported.

Find more information on the Mobile App service page

Last updated: 
Tuesday, July 23, 2024 - 2:45pm